VoIP System Setup

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I run an Australian after-hours support service and need a seasoned VoIP engineer to design, configure and fully automate our new cloud telephony environment. What I need the system to do Our operation supports 30+ client organisations, each with its own Australian DID. After business hours every call must be routed automatically to our overseas team, so rock-solid automated call forwarding and routing is the number-one priority. The platform also has to cover call recording, voicemail, SMS escalation through ClickSend, real-time activity reporting and the flexibility to scale as we add new clients. Tech landscape I am open to any robust solution—3CX, Twilio, a SIP-based cloud PBX or a hybrid you recommend—provided it delivers reliability, security and straightforward rem...

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