English-Spanish Live Chat Support

Описание предложения

The task centers on providing real-time, bilingual customer support exclusively through our website’s live-chat window. Every incoming message must be answered promptly in clear, friendly English or Spanish, with seamless switching between the two whenever a customer requests it. You will be the first point of contact for product questions, basic troubleshooting, order-status checks, and general account inquiries. Accurate grammar, fast typing, and a calm, solution-oriented tone are essential because we rely on this chat channel to maintain high satisfaction scores. Our team is finalising the best software stack; it may be Zendesk, Intercom, LiveChat, or a similar platform, so familiarity with any of these is a plus and the ability to learn new dashboards quickly is required. Pho...

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