Hiring Lead & Support Call Center (ONLY CONTACT CENTER)

Descripción de la oferta

I want a reliable call-center team that can seamlessly blend outbound lead-generation with inbound customer service for a technology audience. All conversations will be in English, so I expect clear pronunciation and a professional yet friendly tone on every call. Scope of work I’ll provide target lists, product information, and access to our cloud-based CRM. Your agents will place warm and cold calls to qualify prospects, set appointments, and nurture opportunities. At the same time, they will handle customer service inquiries coming in through our toll-free line, resolving common issues or escalating tickets inside the CRM. Key expectations • Consistent coverage during North-American business hours (with flexibility for campaign bursts). • Detailed call notes ente...

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