Tech Support & Data Entry Assistance
I manage a growing technology company and need dependable help keeping our customer touchpoints running smoothly. Day-to-day work centres on three fronts:…
Descripción de la oferta
I manage a growing technology company and need dependable help keeping our customer touchpoints running smoothly. Day-to-day work centres on three fronts: 1. Multichannel customer support • Answer inbound phone calls, live-chat questions, and email inquiries • Follow our knowledge-base and escalation paths so every issue is logged, resolved, and closed politely • Maintain clear, timestamped notes in our CRM for each interaction 2. Email & chat handling • Monitor shared inboxes, tag or forward messages when escalation is needed, and achieve “inbox zero” by end of shift • Draft concise, error-free replies that reflect our friendly, professional tone 3. Data entry • Update customer records, order details, and suppo...
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