Bilingual Multi-Channel Ops Assistant

Descripción de la oferta

Join our dynamic team as an Expert Bilingual Operations Assistant, providing fractional, on-demand support for our thriving tutoring and residential cleaning businesses. We are seeking a professional fluent in both English and Spanish to sit at the center of our day-to-day operations. Your voice and written replies will be the first thing our customers, field technicians, and leadership team hear or read, so phonetic clarity and professionalism are non-negotiable. Here’s what the work looks like in practice: • Live Phone Support: Answer and triage incoming calls, resolving straightforward customer inquiries yourself and escalating complex operational problems to the right internal contact. • Real-time SMS Responses: Keep conversations moving smoothly across our text queues,...

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