Native Spanish Speaking Customer Service Assistant

Descripción de la oferta

I need a skilled assistant who can take full ownership of customer interactions in Spanish across phone, live chat, and email. The role combines three key responsibilities: guiding customers through general inquiries, booking and confirming appointments, and providing first-line technical support for our products. Because every exchange happens in real time with our clients across Latin America and Spain, only a native Spanish speaker will be able to match the tone, nuance, and speed required. Day-to-day you will: • Answer incoming calls and chats, greet each customer warmly, and resolve or triage their question within minutes. • Manage our shared inbox, keeping response times under our current SLA. • Schedule appointments directly into our online calendar, double-che...

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