Customer Experience AI Assessment

Descripción de la oferta

This engagement centres on a clear goal: enhancing our customer experience by leveraging sentiment analysis across both structured and unstructured data. I need a succinct, expert-level assessment that tells me whether the idea, data, and technical pathway are sound before full development begins. Scope • Examine the data landscape. Our customer records live in databases and spreadsheets, while social posts, emails, and support transcripts come in free-text and image form. Detail what must be cleaned, labelled, or augmented so sentiment signals are reliable. • Recommend the modelling approach. Contrast rule-based, classical ML, and modern transformer techniques, then justify the best fit for accuracy, latency, and cost at our scale. • Outline an implementation roadmap...

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