Email Customer Support Assistant Needed

Offer description

I run a small online business and need a reliable hand to keep my customers happy by answering their emails promptly and professionally. All communication is text-based—no phone calls or live chat—so strong written English and a friendly tone are essential. You’ll log into my shared inbox from your own device, read each inquiry, and send a clear, helpful reply that follows the simple guidelines I’ll provide. Typical questions involve order status, basic product details, or refund requests; nothing highly technical. Whenever an issue falls outside the script, you’ll flag it for me rather than guessing. Turnaround time is important: I aim for responses within a few business hours during my local working day. A brief end-of-day note summarising any flagged m...

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