Spanish Email Support Specialist

Offer description

I need a native-level Spanish professional who can take full ownership of our customer email queue. Your mission is to answer every Spanish-language message quickly and clearly, keep conversations friendly yet professional for both Latin American and European audiences, and close each ticket with accurate notes and next-step documentation. What you’ll do • Manage the shared inbox, replying to all customer emails within the agreed SLA. • Troubleshoot technical questions, capture clear ticket histories, and escalate when necessary. • Schedule customer appointments without time-zone errors. • Tag, categorize, and report on common issues so we can improve our knowledge base. Tools you’ll touch We already work comfortably with platforms like Zendesk, In...

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