Data Analysis & Chat Support
I’m looking for a reliable freelancer who can handle two connected tasks: performing data-driven analysis on our incoming datasets and providing live chat…
Offer description
I’m looking for a reliable freelancer who can handle two connected tasks: performing data-driven analysis on our incoming datasets and providing live chat support to our users while those insights are being actioned. On the data side, you’ll receive raw CSV exports from our platform. Your job is to clean, organise, and analyse them so I can quickly spot trends and make decisions. Strong spreadsheet skills (Excel or Google Sheets with pivot tables, lookups, and basic visualisations) are essential, and familiarity with lightweight BI tools is a plus. While the data crunches, you’ll also sit on our chat queue to answer customer questions, route issues to the right teammate, and log recurring pain-points you notice. Clear written English, a calm tone, and the ability to jug...
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