Executive Personal assistant To the founder

Offer description

I need an organised, reliable assistant to take full ownership of my customer-facing inbox. Your core responsibility will be to monitor incoming messages, draft or send clear, empathetic replies, and flag anything that needs my direct input. Because this is strictly customer service communication, I expect you to: • Check the inbox at least twice a day, Monday–Friday, and maintain a same-day response rhythm. • Categorise, tag or archive messages so I can see at a glance what has been resolved, what’s pending, and what requires escalation. • Create and refine reply templates that keep our tone friendly, professional and on-brand. • Track common questions or issues and surface trends in a short weekly summary. If you already work comfortably insi...

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