Remote Customer Support & E-commerce Assistant

Offer description

We are looking for a reliable, organised and motivated remote assistant to join our team and provide ongoing customer support and e-commerce assistance for an Australian business. Responsibilities * Respond to customer enquiries via WhatsApp and social media * Monitor and manage customer messages * Assist with online orders, returns and general customer enquiries * Manage Facebook/Instagram content and messages * Assist with eBay and website-related tasks * Post promotions and product updates * Perform basic administrative and data-entry tasks * Follow up with customers when required * Learn our products and provide accurate information * Escalate technical or specialised enquiries when necessary Requirements * Excellent written English and good spoken English * Previous customer servi...

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